2. What Information Do We Collect and When? We only collect information that we will use for the purposes set out in this notice. Specifically, we collect: Information you submit to us: Through forms, such as 'Contact Us', 'Request a Call Back', 'Feedback', or 'Request a Catalogue' on our Site. By sending us emails and text messages. By adding posts, reviews, and other comments to our Site. By interacting with us on social media platforms. By speaking to us in our depots or over the telephone, for example in making an enquiry or a complaint about a product you have purchased. By applying for or registering accounts with us, including setting up passwords, contact details, account details, preferences, and interests. By applying for a job with us or registering your interest in doing so, either directly or via a third-party recruitment agent. By purchasing, holding, or transferring shares in our group companies and related transactions. Information we collect about you: Full details of the purchases you make from us, including the time and date of purchase, the products and services you purchase from us, any relevant delivery address(es), and details of any relevant payment cards or bank account details. Information about your business, including size, type, and number of employees. Information on what you search for, view, click on, and access through our Site and our marketing communications, collected through cookies. Technical information about the devices you use to access our Site, including unique identifying codes (MAC address), IP address, operating system and version, web browser and version, and geographic location. Your social media content (where this is in the public domain) and any messages you send us via social media. CCTV/dashcam recordings for public safety, fraud prevention, and criminal activity prevention. Biometric information collected and analyzed as part of our customer account opening process for fraud prevention. Basic background information from government sources like the Driver Vehicle Licensing Agency. Information from banking, credit card, and credit reference agencies about your financial status. Information collected independently by online advertising networks like Google. Information about your shareholdings in our group companies for regulatory and corporate governance purposes. Information about you for processing your job application or registering your interest in a job with us.

3. How Do We Use Your Information? We use the information we collect for the following purposes: To provide you with our Site. To power security measures and related services relating to your access to our Site. To enable you to order products and services from us and to provide you with those products and services. To enable us to run competitions and offers. To gather feedback from you about our Site, products, services, and activities. To contact you about things you have told us you want to hear about. To respond to questions, suggestions, issues, or complaints you have raised with us. To communicate with you about operational changes to our Site, products, and services. To perform any contract we have entered into with you and enforce a contract against you if necessary. To gather statistics about how you and other people use our Site. To monitor use of our Site to see if it is being abused or threatened. To protect you and our business against criminal behaviour, including identity theft and fraud. To maintain administrative and legal records about our business. To plan and manage our day-to-day business and related services. To understand our customer and user base. To conduct focused market research based on trends we identify. To anonymize your information. To test new systems and processes. To assist in the development of new products and services. To analyse whether the money we spend on advertising represents good value. To comply with tax, legal, regulatory, and corporate governance obligations.

4. Legal Basis for Using Your Information In accordance with data protection law, we use your information on one or more of the following legal bases: You have given your consent. The use is necessary to perform a contract or to take steps before entering into a contract. The use is necessary to comply with a legal obligation. The use is necessary to save your life or that of another individual. The use is necessary for the performance of a task carried out in the public interest or in the exercise of our official authority. The use is necessary for the purposes of our legitimate interests, including direct marketing, fraud prevention, or preventing crime and protecting public security.

5. Use of Your Sensitive Personal Information We may collect sensitive personal information about you to combat fraud and other criminal activity. We will share this information with the police, our insurers, and other organizations that provide similar products and services for fraud and crime prevention.

6. Who Do We Share Your Information With? We share your information with: Our different business units. Other people and businesses who help us provide our Site and related services. Analytics and search engine providers. Our insurers and insurance brokers. Credit reference agencies, central and local government departments, banks, and finance companies. Business partners, suppliers, and sub-contractors. Prospective buyers of any part of our business or assets. Our professional advisers. Our registrars. The police, local authorities, HM Revenue & Customs, the courts, and other central or local government bodies. Other people who make a subject access request to us where we are allowed to do so by law.

7. International Transfer of Your Information Although we are based in the UK, we occasionally need to use international suppliers or transfer information to our international business. Where this includes transfers to countries outside of the EEA, we will ensure appropriate contractual arrangements are in place to protect your data.