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Terms & Conditions

STANDARD TERMS AND CONDITIONS FOR SUPPLY OF GOODS AND SERVICES FOR BRENT.

These terms and conditions apply to the supply of all goods and services by Brent, a business name of Fx Health Ltd, (company number: 12277919, registered address: 45 Highmeadow, Radcliffe, Manchester, England, M26 1YN) (“we/us/our”). Any reference to we, us, or our includes employees, servants, agents, and/or duly authorized representatives of Fx Health Ltd.

 

Document Structure:

  • Part 1: Terms that apply to all contracts.

  • Part 2: Terms that apply to hire of Equipment and the sale of Products.

  • Part 3: Terms that apply to design and manufacture of Products and Equipment.

  • Part 4: Terms that apply to Training Services.

  • Part 5: Terms that apply to Inspection Services.

  • Part 6: Terms that apply to online contracts only.

  • Part 7: Terms that apply to consumers only.

  • Annex: Model cancellation form for consumers.

Part 1: TERMS THAT APPLY TO ALL CONTRACTS 1. INTERPRETATION 1.1 In these conditions the following words have the following meanings: “Associated Company”: Any group company or subsidiary company of either party from time to time. “Charges”: Our current hire charges from time to time including any charges for Services during the Hire Period and/or any charges for the sale of Products or supply of Services. “Contract”: A contract for the hire of the Equipment, provision of Services, and/or the sale of Products created by the acceptance of your order by us and which incorporates these conditions. “Contract Confirmation Email”: For online or telephone orders, an email that we send to you which states that a Contract has been formed between us. “Corporate Terms”: Pre-agreed terms for the supply of equipment, services, and purchase of products signed by you and us. “Data Protection Directive”: Directive 95/46/EC on the protection of individuals with regard to the processing of personal data. “Data Protection Laws”: General Data Protection Regulation and the UK Privacy and Electronic Communications Regulations 2003. “Deposit”: Any advance payment required by us in relation to cash hires for the Equipment held as security by us. “Equipment”: The equipment detailed in the Order together as a whole and any accessories hired by you as specified in a Contract. “Force Majeure”: Any event outside a party’s reasonable control including acts of God, war, flood, fire, labor disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, terrorism, governmental actions and similar events. “General Data Protection Regulation”: Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data. “Hire Period”: The period commencing when you hold the Equipment on hire and ending when you return the Equipment to our possession or we repossess or collect the Equipment. “Intellectual Property Rights”: Patents, copyright, trademarks, business names, domain names, and other intellectual property rights. “Liability”: Liability for any damages, claims, proceedings, actions, awards, expenses, costs, and any other losses and/or liabilities. “Order”: Your order for Equipment, Products, and/or Services confirmed by us. “Personal Data”: As defined in the Data Protection Act 1998 or the General Data Protection Regulations. “Privacy Notice”: Brent's privacy notice as set out at GetBrent.co.uk/privacy. “Products”: The products sold by us to you. “Services”: The services and/or work to be performed by us for you whether in conjunction with the hire of Equipment or otherwise. “Website”: www.GetBrent.co.uk. “you”: The person, firm, company, or organization hiring the Equipment and/or purchasing the Products and/or Services. 2. BASIS OF CONTRACT 2.1 These conditions do not affect any of your legal rights where you are a consumer. 2.2 If you have entered into a bespoke set of Corporate Terms with us, those terms prevail over these conditions. 2.3 Subject to Section 2.2, these conditions are incorporated into all Contracts and are the sole conditions under which Equipment, Products, and/or Services are provided to you. 2.4 Our employees or agents are not authorized to make any representations concerning the Equipment, Products, and/or Services unless confirmed in writing. 2.5 We reserve the right to provide Equipment, Products, and/or Services similar or comparable to those ordered by you. 2.6 The Contract becomes binding when we have acknowledged the Order to you either verbally or in writing. 2.7 You must obtain and comply with all permissions, consents, and licenses required for the Equipment under any statute, regulation, or bylaw. 2.8 The Contract and all matters relating to it shall be conducted in English. 2.9 We may update these terms and conditions from time to time by publishing an updated copy on our Website. 3. PAYMENT 3.1 Time for payment under a Contract is of the essence. Payment is not deemed made until we have received either cash or cleared funds in respect of the full amount outstanding. 3.2 If you fail to make any payment in full on the due date, we may charge interest on the amount unpaid and/or suspend the supply of further Products and/or Services to you or any of your Associated Companies. 3.3 You shall pay all sums due to us under this Contract without any set-off, deduction, counterclaim, and/or any other withholding of monies. 3.4 If you are a credit customer, we may set a reasonable credit limit for you. 3.5 All Charges are exclusive of any applicable VAT. 4. DEFAULT 4.1 If you: fail to make any payment to us when due; breach the terms of the Contract and do not remedy the breach within 14 days of receiving notice; persistently breach the terms of the Contract; provide incomplete, materially inaccurate, or misleading facts and/or information to us; attempt to pledge, charge, or create any form of security over any Equipment; cease or threaten to cease to carry on business; become subject to insolvency or similar proceedings; reasonably appear to us to be financially inadequate to meet your obligations; or reasonably appear to us to be about to suffer any of the above events, we shall have the right to exercise any or all of the rights set out in Section 4.2 below. 4.2 If any of the events set out in Section 4.1 occur in relation to you: we may withhold the performance of any Services and/or supply of any Products; we may immediately cancel, terminate and/or suspend without Liability to you the Contract; any credit period in relation to payment of the Charges shall be accelerated and all sums owed by you to us shall immediately become due and payable. 4.3 Upon termination of the Contract you shall immediately pay us in full and cleared funds all outstanding Charges and/or any other sums payable under the Contract. 5. LIMITATION OF LIABILITY 5.1 All warranties, representations, terms, conditions, and duties implied by law relating to fitness, quality, and/or adequacy are excluded to the fullest extent permitted by law. 5.2 If we are found liable for any loss or damage to your property, the extent of our Liability will be limited to the retail cost of replacement of the damaged property. 5.3 We shall have no Liability to you if any Charges or monies due in respect of the Equipment, Services, and/or Products have not been paid in full and cleared funds by the due date. 5.4 We shall have no Liability to you to the extent that you are covered by any policy of insurance. 5.5 We shall have no Liability to you for any loss of revenue, profit, anticipated savings, goodwill, reputation, economic and/or other similar losses, business interruption, special damages, indirect losses, and/or consequential losses. 5.6 Our total Liability to you under any Contract shall not exceed 5 times the amount of the Charges or the sum of £1,000, whichever is higher. 5.7 Each limitation and/or exclusion in this Contract applies as a separate provision for each type of Liability. 5.8 Nothing in this Contract excludes or limits our Liability for death or personal injury due to our negligence. 6. CONFIDENTIALITY 6.1 You and we will keep in confidence any information of the other, whether written or oral, of a confidential nature obtained under or in connection with the Contract except where required by law or expressly agreed. 6.2 Information is not confidential if it is lawfully in the public domain, lawfully in possession of a party before disclosure, obtained from a third person who is entitled to disclose it, or replicated independently. 7. DATA PROTECTION 7.1 You acknowledge and agree that we (and our contractors and suppliers) may use Personal Data obtained from you in relation to the provision of Equipment, Products, and/or Services for administering the Contract, notifying you of changes, making the Equipment, Products, and/or Services available, invoicing, and as permitted under these conditions and our Privacy Notice. 7.2 We will not pass Your Data to any third parties unless necessary for the Contract, for direct marketing, or with your consent. We may pass Your Data to other Fx Health Ltd companies and selected third parties for marketing purposes. 7.3 You acknowledge that we are a data controller of any Personal Data you provide. 7.4 You agree that we or anyone acting on our behalf may monitor and record calls made to or by you for training, quality, and complaint handling purposes. 8. GENERAL 8.1 Upon termination of the Contract, the following provisions continue in full force: Sections 1, 3, 5, and 8. 8.2 You are liable for the acts and omissions of your employees, agents, servants, and subcontractors as though they were your own. 8.3 You must comply with all relevant legislation and regulations issued by Government or local authorities. 8.4 You agree to indemnify us against any Liability arising from your breach of contract, tort, or statutory duty. 8.5 No waiver by us of any breach shall be considered a waiver of any subsequent breach. 8.6 If any provision is held by a competent authority to be unenforceable, the validity of the other provisions remains unaffected. 8.7 We have no Liability for any delay and/or non-performance due to Force Majeure. 8.8 These terms and conditions supersede and replace all prior terms and conditions, communications, representations, warranties, stipulations, undertakings, and agreements. 8.9 All third-party rights are excluded. 8.10 This Contract is governed by and interpreted in accordance with English law. 8.11 We have the right to vary the Contract by giving you 7 days' written notice. 8.12 You shall not engage in any activity, practice, or conduct which would constitute an offense under the Bribery Act 2010. 8.13 We are not obliged to employ any of your employees as a result of or in connection with the Contract.

Part 2: HIRE OF EQUIPMENT AND SALE OF PRODUCTS 1. PAYMENT 1.1 The amount of any Deposit and Charges are detailed in the Order. 1.2 You shall pay the Charges from the date specified in the Order until we give you a collection or off-hire number, you return the Equipment, and it is in a clean and serviceable condition. 1.3 If we are unable to collect any Equipment for any reason, unless the failure is due to our acts or omissions, the Charges continue to be payable until we can collect the Equipment. 1.4 Charges or any other sums due under this Contract shall be made in full and cleared funds by the end of the following month from the invoice date. 2. RISK, OWNERSHIP, AND INSURANCE 2.1 Risk in the Equipment and/or Products passes to you immediately when the Equipment leaves our physical possession or control. 2.2 Risk in the Equipment does not pass back to us until the Equipment is returned to our physical possession or control. 2.3 Ownership of the Equipment remains with us at all times. 2.4 Ownership of any Products remains with us until all monies payable by you under the Contract have been paid in full and cleared funds. 2.5 You must not deal with the ownership or any interest in the Equipment. 3. DELIVERY, COLLECTION, AND SERVICES 3.1 You shall collect the Equipment from us and return it to us at the end of the Hire Period. If we agree to deliver or collect the Equipment, we will charge our standard delivery cost. 3.2 Where we provide Services relating to the hire of Equipment, the persons performing the Services are your responsibility. 3.3 You will allow and/or procure sufficient access and facilities for our employees, sub-contractors, and/or agents to perform the Services. 3.4 You shall provide a suitable access route for delivery and collection of the Equipment. 3.5 You shall pay for any lifting or special apparatus required for the siting of the Equipment. 3.6 If any Services are delayed, postponed, and/or canceled due to your failure to comply with your obligations, you will be liable to pay additional standard charges. 4. CARE OF EQUIPMENT 4.1 You shall: not deface or remove any labels from and/or interfere with the Equipment; take reasonable care of the Equipment and keep it properly maintained; notify us immediately of any breakdown, loss, and/or damage to the Equipment or any accident; take adequate and proper measures to protect the Equipment from theft, damage, and/or other risks; notify us of any change of your address and provide details of the Equipment location; permit us to inspect the Equipment at all reasonable times; keep the Equipment in your possession and control at all times and not remove it from the UK without our prior written consent; be responsible for compliance with all relevant legislation and regulations; not continue to use Equipment where it has been damaged; ensure that the proper type and/or voltage is used for Equipment requiring fuel, oil, and/or electricity. 4.2 You must return the Equipment in good working order and condition. 4.3 It is your responsibility to check the calibration of the Equipment before use. 5. BREAKDOWN 5.1 Allowance will be made for any non-use of the Equipment due to breakdown caused by inherent fault and/or fair wear and tear. 5.2 You shall be responsible for all expenses and damage suffered by us arising from any breakdown of the Equipment due to your negligence, misdirection, and/or misuse. 5.3 We will carry out all routine maintenance and repairs to the Equipment during the Hire Period. 5.4 You will be responsible for the cost of all repairs necessary during the Hire Period not covered by Section 5.3. 5.5 It is your responsibility to return Equipment for re-testing 3 months after the Hire Period commenced. 5.6 You must not repair or attempt to repair the Equipment without our prior written consent. 6. LOSS OR DAMAGE TO THE HIRED GOODS 6.1 If the Equipment is returned in a damaged, unclean, and/or defective state, you shall be liable to pay us for the cost of any repair and/or cleaning required. 6.2 You will pay us the replacement cost of any Equipment lost, stolen, and/or damaged beyond economic repair during the Hire Period. 6.3 You will pay us our costs incurred in tracking or recovering any lost or stolen Equipment. 6.4 You shall pay the Charges for the Equipment up to the date you notify us of the loss, theft, and/or damage beyond economic repair. From that date until we replace the Equipment, you shall pay a sum as liquidated damages equal to two-thirds of the Charges for that period. 6.5 If you breach Sections 4.1.5 or 4.1.7, we shall treat the Equipment as lost, and Section 6 shall apply. 7. LIABILITY 7.1 Any defective Equipment and/or Products must be returned to us at your expense for inspection. Our Liability for defective Products is limited to the cost of refund, repair, or replacement. 7.2 We shall have no Liability if any Charges due have not been paid in full and cleared funds by the due date. 7.3 We shall have no Liability for any continued use of defective Equipment and/or Products after a defect has become apparent or suspected. 8. TERMINATION BY NOTICE 8.1 If the Hire Period has a fixed duration, neither party shall be entitled to terminate the Contract before the expiry of that fixed period unless by written agreement. 8.2 If the Hire Period does not have a fixed duration, either party may terminate the Contract by giving reasonable notice. 8.3 Upon termination, you shall immediately return the Equipment to us or make it available for collection. 8.4 If any of the events set out in Section 4.1 occur, we may enter your premises without prior notice and repossess the Equipment. 8.5 Repossession of the Equipment does not affect our right to recover any monies due or any damages in respect of any breach. 9. GENERAL 9.1 The hiring of each piece of Equipment in the relevant Hire Period shall form a distinct Contract separate from other Contracts. 9.2 Upon termination, Sections 1, 6, 7, and 9 of this Part continue in full force.

Part 3: DESIGN AND MANUFACTURE OF EQUIPMENT 1. INTERPRETATION 1.1 In these conditions specific to the provision of design services, “Bespoke Items” means Equipment or Products not part of our standard range and manufactured or procured by us to your specific order, design, or specification. 2. BESPOKE ITEMS 2.1 Where we provide design services for Bespoke Items: You are fully responsible for obtaining necessary permits and approvals for any design or specification you provide. We are not responsible for verifying the accuracy of any designs contained in documents provided by you. Any advice or recommendation given by us is followed or acted upon at your own risk unless confirmed in writing. The performance of any design services is personal to you and may not be relied upon by any other person. All Intellectual Property Rights in or arising out of our design services belong to us. 2.2 You indemnify us from any claims, demands, or actions arising from the use of Bespoke Items or any products in which the Bespoke Items are used. 3. WARRANTY FOR BESPOKE ITEMS 3.1 We warrant that Bespoke Items: Conform in all material respects with their description and agreed specification. Are free from material defects in design, material, and workmanship. Are of satisfactory quality. 3.2 If Bespoke Items do not comply with the warranty: You must give notice in writing within seven days of delivery or within ten days after discovering the defect. We will repair or replace the defective Bespoke Item or refund the price in full. 3.3 We shall not be liable for a Bespoke Item's failure to comply with the warranty if: You make further use of the Bespoke Item after giving notice. The defect arises because you failed to follow our instructions for storage, installation, commissioning, use, or maintenance. You alter or repair the Bespoke Item without our consent. The defect arises from fair wear and tear, willful damage, negligence, or abnormal working conditions. 3.4 Except as provided in Sections 3.2 and 3.3, we have no liability for the Bespoke Item's failure to comply with the warranty. 3.5 Upon termination, Sections 2, 3.2, and 3.3 of this Part continue in full force.

Part 4: TRAINING SERVICES 1. INTERPRETATION 1.1 In these conditions specific to the provision of training services: “Booking Form”: The form containing details of the Training Services requested. “Cancellation Charges”: Charges payable upon cancellation as defined in Section 6.3. “Certificate”: Certificate awarded to a Delegate as described in Section 3.5. “Course Date”: The date on which the Training Services will be provided. “Course Fees”: Amount payable for the Training Services. “Course Materials”: Documents and information provided in relation to the Training Services. “Delegates”: Persons attending the Training Services. “Delegate Fees”: Amount payable per Delegate. “Payments”: Amounts payable including Course Fees and any Cancellation Charges. “Training Services”: The training services to be provided. “Transfer Charges”: Charges payable for transferring Delegates as defined in Section 6.4. “Venue”: The place where the Training Services will be provided. “Venue Requirement Form”: Form issued for completion by you to confirm venue requirements. “Working Days”: A day other than a Saturday, Sunday, or public holiday in England. 2. BOOKING FORMS 2.1 The Contract for Training Services becomes binding when we acknowledge receipt of your completed Booking Form. 2.2 Booking Forms must be returned no later than ten Working Days prior to the Course Date. 2.3 Where the Course Date is within five Working Days, Booking Forms must be returned within five hours of being sent. 2.4 Where the Course Date is the next Working Day, Booking Forms must be returned within two hours or by 17:00 on the same day, whichever is sooner. 2.5 Incomplete or inaccurate Booking Forms will not be accepted, and we are not obliged to perform the Training Services. 2.6 We will not process any Booking Form without a valid purchase order number or payment in full. 3. OUR OBLIGATIONS We shall: Use reasonable endeavors to provide the Training Services at the Venue on the Course Date. Exercise reasonable skill, care, and diligence in providing the Training Services. Deliver the Training Services in English. Use third parties at our discretion. Provide Certificates to Delegates who attend accredited courses and pass tests, or sign the attendance register for non-accredited courses. 4. YOUR OBLIGATIONS You shall: Source a suitable Venue and complete a Venue Requirement Form if arranging the Venue. Ensure Delegates attend the Venue on time, are competent, properly equipped, and fit to receive the Training Services. Withdraw any Delegate upon our reasonable request. Pay the Payments on due dates, including any Cancellation or Transfer Charges. Check the suitability of the Training Services before returning the Booking Form. Pay for any damage or loss caused by Delegates. Not use the Training Services or Course Materials for training other people. 5. PAYMENT TERMS 5.1 Payments must be made in full and clear funds. 5.2 Business customers with a credit account shall pay all invoices within 30 days of receipt. 5.3 Customers without a credit account must pay in full prior to the Course Date by credit or debit card. 6. CANCELLATION AND TRANSFER CHARGES 6.1 We may cancel, rearrange, or alter the Course Dates, Venue, and Training Services upon reasonable notice without liability. 6.2 If we cannot adhere to a Course Date, we will change it to the next available date. 6.3 If you cancel or any Delegate fails to attend, the following charges apply: 50% of Payments if cancellation is between 28-35 days before the Course Date. 100% of Payments if cancellation is 28 days or less before the Course Date. 6.4 You may transfer Delegates to an alternative course date with the following charges: Free of charge for changes 21 or more days before the Course Date. 50% for transfers 14-21 days before the Course Date. 100% for transfers less than 14 days before the Course Date. 7. COURSE MATERIALS 7.1 All Intellectual Property Rights in Course Materials remain our property. 7.2 We warrant that you will not breach any third-party intellectual rights by receiving the Training Services or using the Course Materials. 7.3 Course Materials are not intended to constitute advice in any specific situation. 8. GENERAL 8.1 Upon termination, Sections 4.5, 4.7 to 4.9, 5, 6, and 8.1 of this Part continue in full force.

Part 5: INSPECTION SERVICES TERMS 1. INTERPRETATION In this Part, the following definitions apply: “Charges”: Our charges for performing the Inspection. “Engineer”: An engineer authorized by us to perform the Inspection. “Equipment”: Any equipment or machinery requested for Examination. “Examination”: The inspection of Equipment. “Inspection”: The service we provide, including Examinations and Reports. “Mobile Equipment”: Equipment that may be inspected at different locations. “Inspection Schedule”: Document listing all Equipment and inspection due dates. “Overdue Equipment”: Equipment overdue for statutory inspection. “Report”: A report of an Examination complying with statutory requirements. “Scope of Inspection”: Extent of Examination agreed with you. “Written Scheme of Examination”: As defined in applicable regulations. 2. INSPECTIONS 2.1 We will provide Inspections with reasonable care and skill. 2.2 Our inspection of the Equipment is limited to the agreed Scope of Inspection and does not replace other required work. 2.3 You must advise us of the next Examination date(s) of any Equipment in your Inspection Schedule. 2.4 You must notify us of any Overdue Equipment. 2.5 You waive any rights against us arising from or in connection with Overdue Equipment. 2.6 You are responsible for the care, custody, and control of the Equipment. 2.7 You must inform us of any relevant matters before each Examination. 2.8 You must provide a safe working environment for our personnel. 3. PREPARATION FOR AN INSPECTION 3.1 To enable completion of the Inspection you must: Agree the date for the Examination of each piece of Equipment. Ensure all Mobile Equipment is available for Examination at the specified location. Prepare and provide access to the Equipment. Contact us to rearrange the Examination of any Equipment not made available on the agreed date. 4. CHARGES 4.1 You agree to pay the estimated annual Charges by the start of the Contract and each year thereafter. 4.2 The actual Charges will be adjusted based on the Inspection Schedule. 4.3 Charges do not include additional fees for specific services or non-standard requirements. 5. REPORTS 5.1 We will provide access to Reports via a portal. 5.2 Reports reflect findings at the date of the Inspection. 5.3 Additional charges apply for producing or amending Written Schemes of Examination and requests for reports not accessible on the portal. 6. LIABILITY AND INDEMNITY 6.1 We are not liable for any loss or damage to Equipment or surrounding property. 6.2 Our Inspection does not remove your legal obligation for periodical examination. 6.3 You indemnify us against any claims arising from your negligence or failure to comply with obligations. 7. GENERAL 7.1 Upon termination, Sections 2.5, 3.1.4, 4, 5.1, 5.3, and 6 of this Part continue in full force.

Part 6: TERMS THAT APPLY TO ONLINE CONTRACTS ONLY 1. ONLINE ORDER PROCESS 1.1 To place an order you must register an account with us. 1.2 Choose the Equipment, Product, or Service and fill in the requested information. 1.3 Equipment is hired subject to availability at the time of your request. 1.4 Once you have submitted your order, you will proceed to a secure payment page. 1.5 After payment, you will see an order acknowledgment page and receive an acknowledgment email. 1.6 A Contract is not formed until we send you a Contract Confirmation Email or supply the Product, Equipment, and/or Services. 1.7 We may decline to provide the Equipment, Product, and/or Services until a Contract is formed. 1.8 We will contact you to check delivery details and agree on a delivery time. 2. ONLINE PAYMENT AND PRICING ERRORS 2.1 Payment is taken as described in Section 1.4. 2.2 If there is an error in pricing, we will inform you as soon as possible and offer you the option to re-confirm your order or cancel it. 2.3 If we cannot contact you, we will treat your order as canceled. 2.4 If you cancel your order due to a pricing error, we will refund any Charges paid. 3. HOW TO CANCEL AN ONLINE ORDER 3.1 You can cancel your order before receiving a Contract Confirmation Email. 3.2 To cancel, contact us at 01747 360054 or hello@GetBrent.co.uk. 4. CLICK & COLLECT 4.1 The terms under this clause apply to "Click & Collect" orders. 4.2 This service is available for goods marked as available for "Click & Collect." 4.3 Before placing your order, confirm which depot you wish to collect from. 4.4 Equipment will be reserved based on the time of your request. If not collected within the specified time, your request will be canceled.

Part 7: TERMS THAT APPLY TO CONSUMERS ONLY 1. APPLICABLE TERMS 1.1 For consumers, certain provisions may have no force or effect. 1.2 Should any defect occur in the Equipment and/or Products, we will replace or repair them at no charge to you. 1.3 We will give you certain key information before a contract is made. 1.4 The key information forms part of this Contract. 1.5 Changes to key information after the Contract is made require your agreement. 1.6 Except for legal responsibility that we cannot exclude, we are not responsible for losses not foreseeable or business losses. 2. NATURE OF THE PRODUCTS 2.1 The Consumer Rights Act 2015 gives you certain legal rights: Equipment and Products are of satisfactory quality and fit for purpose. Hire of Equipment is carried out with reasonable care and skill. 2.2 If we cannot supply certain Equipment or Products, we may substitute them with alternatives of equal or better value. 3. YOUR RIGHT TO CANCEL IF YOU ARE A CONSUMER 3.1 You can cancel your order within 14 days of receiving the Confirmation Email. 3.2 Notify us in-store, by telephone, via our website, or by using the model cancellation form. 3.3 If you have taken possession of Equipment during the cancellation period, we will charge you on a pro-rated basis. 3.4 Upon cancellation, return the Equipment or Products in full, securely packaged, and unused. 3.5 You are responsible for the costs of returning the Equipment or Products. 3.6 Your rights to return products for a refund are not affected if they are mis-described or not of satisfactory quality. 3.7 If the Equipment or Products are damaged, we may withhold part of the refund as compensation. 4. FAULTY EQUIPMENT AND PRODUCTS 4.1 Your legal rights for faulty equipment, products, and services are protected under the Consumer Rights Act 2015. 4.2 Contact us if you want us to repair or replace Equipment or Products, reduce the price, or get a refund. 5. DISPUTE RESOLUTION PROCEDURE 5.1 We will try to resolve disputes quickly and efficiently. 5.2 If we cannot resolve a dispute, we will provide information about alternative dispute resolution. 5.3 If you want to take court proceedings, the courts of the United Kingdom have exclusive jurisdiction.

ANNEX: CANCELLATION FORM To Brent, C/O Fx Health Ltd. (company number: 12277919, registered address: 45 Highmeadow, Radcliffe, Manchester, England, M26 1YN): I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/the supply of the following Equipment and/or Products: Ordered on [*]/received on [*], Name of consumer(s), Address of consumer(s), Signature of consumer(s) (only if this form is notified on paper), Date [*] Delete as appropriate

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