Leaving Dojo
How to Cancel a Dojo Card Machine Contract
Dojo gives businesses under £1 million a year in card takings a 12-month contract, which then becomes a monthly rolling contract. Check your agreement for the start date, notice and exit fee, give notice in writing, and have your new machine installed before the old one goes.
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Step by step
- Find the start date of your Dojo contract.
- If you are past the first 12 months, your contract rolls monthly: check the notice period in your agreement.
- If you are inside the first 12 months, ask Dojo in writing for any early exit cost.
- Give notice in writing and keep proof.
- Ask how to return the card machine.
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Get my free quoteDojo and Flatpay side by side
| Dojo | Flatpay | |
|---|---|---|
| Card fee | 1.2% blended under £100,000 a year; custom above | 1.49% on all cards (terminal), 1.69% with the POS systems, up to £200,000 a year; 0.99% above that |
| Monthly | £0 Essential; £11.99 Plus per location | £0 (minimum card turnover £1,100 a month incl. VAT, assessed yearly; £39 if not met) |
| Terminal | Go Max £149 (offer) or £25 a month | £0 upfront (PAX A920 Pro with SIM and printer) |
| Payouts | Next day | Daily payouts |
Before you give notice
- Find both agreements. Many businesses have two: the merchant (card processing) agreement and a separate terminal hire or rental agreement. Each can have its own term and its own notice.
- Find the start date and the first term. The first term is the minimum you agreed to. With the larger providers it can be no longer than 18 months for businesses with up to £10 million in card takings (Payment Systems Regulator).
- Check what happens after the first term. With those providers it must then roll month to month with one month's notice. Look for any automatic renewal wording and the date you must act by.
- Read the exit fee clause. Note how any early exit fee is worked out. The regulator requires it to be cost-based and explained before you sign.
- Check the terminal. Is it hired, rented or yours? A hired terminal goes back; ask how, and get a receipt.
Questions
Is there a fee to leave Dojo?
It depends on where you are in your contract. Dojo gives businesses under £1 million a year in card takings a 12-month contract, which then becomes a monthly rolling contract. Above £1 million a year, Dojo says contract length is agreed with your key contact. Your own agreement has the exact terms.
Can I keep taking cards while I switch?
Yes. Have the new machine installed and tested first, then give notice on the old one. Flatpay installs and sets up its terminal on site.
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More card machine guides
Sources, last checked 21 October 2026
Facts about Flatpay come from Flatpay's own website; to get a quote, use the form on this page.
dojo.tech (faqs), dojo.tech (pricing), flatpay.com (pricing)
Want the numbers for your business? We will arrange a free Flatpay quote and a call from a local sales manager.
Get my free quoteGetBrent is an independent UK directory. We work with Flatpay and may receive a fee if you sign up through this page; that does not change the facts shown, which come from each provider's own website or the regulator, checked 21 October 2026. Terms change, so check your own agreement.