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Leaving Tyl by NatWest

How to Cancel a Tyl by NatWest Card Machine Contract

To leave Tyl at the end of your contract you give 30 days' notice, and your account stays active until then. Check your agreement for the start date, notice and exit fee, give notice in writing, and have your new machine installed before the old one goes.

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What Tyl by NatWest says

  • -To leave Tyl at the end of your contract you give 30 days' notice, and your account stays active until then. source
  • -Ending a Tyl contract early may incur a termination fee, which Tyl discusses when you call to close the account. source

Step by step

  1. Check your terms and conditions in the Tyl Portal for your contract length.
  2. Call Tyl support to start the cancellation.
  3. Give 30 days' notice if you are leaving at the end of your contract.
  4. Ask about any termination fee if you are leaving early, and get it in writing.

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Before you give notice

  • Find both agreements. Many businesses have two: the merchant (card processing) agreement and a separate terminal hire or rental agreement. Each can have its own term and its own notice.
  • Find the start date and the first term. The first term is the minimum you agreed to. With the larger providers it can be no longer than 18 months for businesses with up to £10 million in card takings (Payment Systems Regulator).
  • Check what happens after the first term. With those providers it must then roll month to month with one month's notice. Look for any automatic renewal wording and the date you must act by.
  • Read the exit fee clause. Note how any early exit fee is worked out. The regulator requires it to be cost-based and explained before you sign.
  • Check the terminal. Is it hired, rented or yours? A hired terminal goes back; ask how, and get a receipt.

Questions

Is there a fee to leave Tyl by NatWest?

It depends on where you are in your contract. To leave Tyl at the end of your contract you give 30 days' notice, and your account stays active until then. Ending a Tyl contract early may incur a termination fee, which Tyl discusses when you call to close the account. Your own agreement has the exact terms.

Can I keep taking cards while I switch?

Yes. Have the new machine installed and tested first, then give notice on the old one. Flatpay installs and sets up its terminal on site.

Leaving another provider

More card machine guides

Sources, last checked 21 October 2026

Facts about Flatpay come from Flatpay's own website; to get a quote, use the form on this page.

natwest-tyl.com (how do i end my tyl contract)

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GetBrent is an independent UK directory. We work with Flatpay and may receive a fee if you sign up through this page; that does not change the facts shown, which come from each provider's own website or the regulator, checked 21 October 2026. Terms change, so check your own agreement.

How to Cancel a Tyl by NatWest Card Machine Contract | GetBrent